Saturday, September 19, 2009
In a press release today, Comcast Cable Corporation announced it will offer a new language option for customers living in Washington State. LOLcat will be added to the phone tree as option three for all incoming customer service calls and will be available for live LOLcat customer service chat.
Over the years, Comcast has received numerous complaints, mostly in written form, from cats regarding the lack of accessibility for LOLcat-only speakers. “It is one thing if you can speak good English,” said Cheddar, a 3-year-old Domestic Short Hair male from Auburn, “but if you are like my brother Diesel, who speaks only LOLcat, there really needed to be some concessions made.”
Customer service representatives greet clients with “O hai, wat kan i doos fur uz todai?”
Many cats have voiced their concerns over the lack of LOLcat interpretation services from many types of businesses. LOLcat-only speaking cats have trouble ordering pizzas, asking simple banking questions, and with Comcast specifically, ordering pay-per-view services or upgrading services from their local Comcast provider.
“I once wanted to order a WWF event.” Cheddar’s brother Diesel said. “I couldn’t get past the first phone menu when I called to order it. Now, I simply listen and press option three for LOLcat and I can easily get the help and services I need from a live customer service agent. That type of service is unprecedented, they really went above and beyond for us.”
Diesel said that Comcast has gone “above and beyond” his expectations as a customer
Comcast said in a press release that this is to be a one-year beta test for the Washington State area, but that if they have good results with the new language option they will consider a similar test in other states. Comcast also is expanding the Spanish language customer service coverage in its state-of-the-art, fast-paced, 24/7 customer service department.
Comcast representatives have been trained to end all LOLcat customer calls with the traditional “k thx bai.”
Currently there are to be six ways to contact customer service with the new LOLcat language interface. Cats can use an interactive Q&A tool online, specially formatted in LOLcat. They may enter live chat with an LOLcat-speaking service representative, use the Online Forum, send an email to the LOLcat service department, visit the LOLcat customer service center in Lynnwood, or use the new LOLcat-ready phone lines at 1-800-COMCAST.
Copyright Sharyn Thoma
Posted by The Kitty City Gazette at 10:31 PM