Monday, August 16, 2010
Mountlake Terrace, WA
Edwin T. Roundbelly, a 3-year-old Domestic Short Hair is a popular customer service agent for Premera Blue Cross and is well loved by other employees.
It seems as though he must have had a busy night because the next day he was caught sleeping on the job.
During Friday’s busiest customer service complaint and “escalation” hour, Supervisors caught Edwin asleep in the middle of a phone call.
Premera Blue Cross has always been known for their excellence in customer service
When he woke up, his boss and immediate supervisors were standing above him, applauding. Other associates cheered him on from their respective cubicles, where one was frantically carving a giant swan ice sculpture in his honor.
“He just does such a great job here,” said boss Hucklepuss, a 9-year-old, neutered, Domestic Short Hair. “He exemplifies the honesty, mission, and core values of our Customer Service Department.”
Customer Service is a tough job that can push the body and soul to its very limits. Some agents are emotionally drained and sometimes dehydrated during the grueling two hour work day.
Boss Hucklepuss said Edwin could ignore callers “…like no one else."
“Our job here is to put the customers on hold, transfer them around, or just generally confuse them until they hang up,” said one cheerful employee. “For him to be able to squeeze in a nap during a call is a fine accomplishment.”
Generation after generation of Americans have given special meaning to the term customer service agent. Boss Hucklepuss said Edwin embodies the most important quality of all, apathy.
Asked how he managed to do his job so well, Edwin stated, “It’s not that I don’t try, it’s just that I don't care.”
His new office has not been redecorated in 17 years
For his accomplishments Edwin was given a fully furnished corner office with a partial view of a Taco Bell. The office includes 25% shared rights to a mini-fridge, a small bathroom and part of a closet.
Additionally, he was given a 2.1% raise, and the guarantee that sometime in the future he could possibly get stock options.
Copyright The Kitty City Gazette
Posted by The Kitty City Gazette at 9:50 AM